Refunds & cancellations

When you buy at a distance — online, in this case — the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from entering the digital-content contract to cancel and get your money back. That is the default in UK consumer law, and we're not trying to wriggle out of it.

The same regulations carve out digital content: your 14-day cancellation right ends once the download begins — but only if two things have happened. You must have consented to the supply starting immediately, and acknowledged that consent costs you the right (regulation 37). Both of those happen at this store's checkout:

• —Delivery here is immediate. Your files become available in your account library as soon as your payment clears. Before payment, you must separately tick the immediate-supply consent checkbox.
• —The trade-off is acknowledged. A separate required checkbox records your acknowledgement that the 14-day cancellation right is lost once downloading starts.
• —Before a download starts, you can still cancel. Haven't pulled the files yet? The right is alive. Contact us and we'll cancel and refund.

Before payment, checkout asks you to confirm: “I consent to immediate supply of my digital downloads before the 14-day cancellation period ends.” It separately asks: “I acknowledge that I lose my 14-day cancellation right once downloading starts.”

Losing the cancellation right does not touch your rights under the Consumer Rights Act 2015. Digital content must be as described, of satisfactory quality and fit for purpose. If it isn't:

• —Faulty file — won't play, corrupts, wrong audio: we re-deliver it. If re-delivery fails or isn't possible or does not resolve the problem within a reasonable time and without significant inconvenience, you can request a price reduction, which may be the full price where appropriate.
• —Misdescribed — wrong tracklist, wrong pack, not what the product page said: that's the same remedy. It should never happen; if it does, it's ours to fix.

If payment has been taken and your files aren't there, or won't download, that is a fault — not a preference — and it gets the fault treatment: we re-deliver, or we refund. Email beatlabaudio@gmail.com with your order number.

Charged twice, or bought the same thing twice by mistake? Contact us at beatlabaudio@gmail.com — we refund the duplicate to your original payment method. No argument, no form-filling.

• —Email beatlabaudio@gmail.com with your order number and what happened — one line is plenty.
• —We aim to reply within 3 working days and process approved refunds within 10 working days, to the card or account you paid from.

Nothing on this page limits your statutory rights. Where the law gives you more than we've written here, the law is what applies. These terms sit alongside our terms & conditions. This page is dated 14 November 2026.